Support

I am a solo developer. I give ideas a body and ship them. If something is wrong, it is on me. There is no support team behind a curtain. There is this mailbox, and I read it.

Write to info@kv-software.com. No bots. No ticket maze. You should hear back within two business days.

If something is broken

To fix it I need a trail. Send:

• Which product.
• What you did, step by step, before it went wrong.
• What you expected, and what happened instead.
• Device and system version, if you have them.
• A screenshot if it helps.

I cannot repair a ghost. The more concrete the report, the faster the patch.

What I am responsible for

The software I publish. The words on this site. The reply you get. If I shipped a bug, I own it.

You are responsible for how you use the tools: the files you point them at, the backups you keep, and what you share. The apps are provided as-is. I am not liable for lost data. Keep copies of anything you cannot replace.

What I am not

• A corporation with a queue.
• An AI helpdesk.
• Someone storing your work on my servers. I do not have your files.

Lost your download?

Apple Store billing, refunds, and family sharing go through Apple. I cannot see your card or reverse a charge from here. For a refund, use Apple's purchase page.

Bought a Mac app here with Stripe? Use the same email. If there is a purchase, a mail goes out. Same answer if there is not, so nobody can fish for addresses.

If that email bought something, the mail is on the way. Check spam too.

Same person who wrote the code. Same mailbox. info@kv-software.com.